Shipping Policy

This Shipping Policy applies to all Buyers and Sellers on the MilliKare platform. Sellers are contractually bound by this Policy under the MilliKare Seller Agreement. Buyers should review this Policy before completing any purchase.

1.  General Overview

Products on MilliKare are sold and shipped by independent Sellers. Each Seller is responsible for fulfilling orders in compliance with this Policy. MilliKare does not operate a centralized fulfilment facility but may, in future, offer optional fulfilment services at its discretion.

MilliKare monitors Seller shipping performance as part of its platform quality program. Sellers who consistently fail to meet the standards in this Policy may be subject to commission adjustments, listing restrictions, or account suspension.

2.  Seller Shipping Obligations

• Sellers must process and dispatch orders within the timeframe stated in their product listing, and in no case later than five (2) business days from the date of order confirmation.
• Sellers must provide valid tracking numbers for all shipped orders, updated in the MilliKare platform within 24 hours of dispatch.
• Sellers must use appropriate and compliant packaging for the product type, including any regulatory packaging requirements for NHPs, supplements, personal care products, and baby products.
• Sellers must use one of MilliKare’s approved carriers or a carrier pre-approved in writing by MilliKare.
• Orders placed on weekends or Canadian public holidays are considered received on the next business day.
• Sellers must ensure compliance with all applicable shipping restrictions for health products, including carrier restrictions on supplements, baby formula, and personal care products.

3.  Approved Carriers

The following carriers are approved for domestic Canadian and international shipments:

• UPS
• Purolator
• FedEx
• DHL (international shipments)
• Alternative

Sellers wishing to use an alternative carrier must obtain prior written approval from MilliKare. Use of unapproved carriers may affect Seller performance ratings and eligibility for performance-based commission discounts.

4.  Shipping Costs

• Shipping costs are set by Sellers and displayed to Buyers at checkout before order confirmation.
• Sellers must accurately represent shipping costs in their listings and must not use shipping fees to circumvent MilliKare’s commission structure.
• MilliKare is not responsible for errors in Seller-set shipping fees.
• Premium Plan Sellers are required to offer free standard shipping on orders over CAD $75 as a condition of their plan benefits. Starter and Growth Plan Sellers are encouraged but not required to do so.

5.  Estimated Delivery Times

Delivery times are estimates only. MilliKare and Sellers are not liable for delays caused by carriers, customs, weather events, public holidays, or force majeure circumstances beyond their reasonable control.

6.  Risk of Loss

Risk of loss and title for products purchased on MilliKare pass to the Buyer upon delivery of the product by the Seller to the carrier at the point of dispatch. MilliKare is not responsible for products after they have been dispatched by the Seller.

Buyers are encouraged to track all shipments and report any issues within 7 calendar days of the estimated delivery date.

7.  Lost, Damaged, or Missing Shipments

• Buyers must report lost, significantly delayed, or damaged shipments to info@millikare.ca within 7 calendar days of the estimated delivery date.
• MilliKare will investigate in cooperation with the Seller and relevant carrier. MilliKare may require the Buyer to provide photographic evidence of damage.
• Where a shipment is confirmed lost or damaged due to Seller or carrier error, the Seller is responsible for providing a replacement or issuing a full refund in accordance with the Return & Refund Policy.
• MilliKare’s liability for lost or damaged shipments is limited to facilitating the investigation and refund process. MilliKare is not financially liable for the value of lost or damaged products except where MilliKare itself provided fulfilment services.

8.  International Shipping

• Buyers are solely responsible for all customs duties, import taxes, and government-imposed import fees applicable in their country.
• Sellers must ensure products comply with all applicable regulations in the destination country, including product registration, labelling, and import restrictions.
• MilliKare may restrict or prohibit the sale and shipping of certain product categories to specific countries due to regulatory or legal considerations. Such restrictions may be implemented without notice.
• Orders held, seized, or destroyed by customs authorities are not eligible for refund unless the Seller is demonstrably responsible for non-compliance with destination country requirements.

9.  Seller Performance Monitoring

MilliKare monitors Seller shipping performance, including:

• Order processing and dispatch time;
• Tracking information upload compliance;
• On-time delivery rate;
• Buyer-reported shipping issues.

Sellers who fail to maintain acceptable shipping performance standards may have their performance-based commission discounts suspended, their listings restricted, or their accounts terminated. MilliKare’s determination of acceptable performance is final.

10.  Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MILLIKARE’S AGGREGATE LIABILITY IN CONNECTION WITH SHIPPING, DELIVERY, LOSS, OR DAMAGE TO ANY ORDER SHALL NOT EXCEED THE PURCHASE PRICE OF THE APPLICABLE PRODUCT(S). MILLIKARE IS NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR INCIDENTAL LOSSES ARISING FROM SHIPPING DELAYS OR FAILURES.

11.  Governing Law

This Shipping Policy is governed by the laws of the Province of Ontario and applicable federal Canadian law, and forms part of the MilliKare Terms of Service.

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Acknowledgment:

By purchasing on Millikare, buyers acknowledge that they have read, understood, and agreed to this Shipping Policy. Sellers acknowledge they must comply with all obligations set forth herein.